Privacy Policy
PT Emico Mitra Samudera (“EMICO”, “we”) respects and is committed to protecting the privacy of everyone who accesses our website and interacts with our services. This Privacy Policy explains how we collect, use, store, and protect your information, in accordance with Law No. 27 of 2022 on Personal Data Protection and its implementing regulations in Indonesia.
Scope
This policy applies to information we obtain through the emico.co.id website, contact forms, business correspondence, and other interactions with EMICO. Given the nature of our services in maintenance (MRO) and defense procurement, some information may be subject to additional confidentiality and security requirements beyond this policy.
Information We Collect
We may collect the following categories of information:
- Identity and contact data, name, job title, institution/company, email address, and phone number you provide through forms or correspondence.
- Institutional information, details of maintenance, procurement, or partnership needs you convey to us.
- Technical data, IP address, browser type, device, and pages accessed, collected automatically for security and analytics purposes.
- Voluntary information, other data you provide of your own accord, for example via email or a request for quotation.
How We Use Information
We use your information for legitimate purposes, including:
- responding to your inquiries, requests for quotation, and service needs;
- preparing technical proposals and managing business and partnership relationships;
- meeting applicable contractual, legal, and regulatory obligations;
- maintaining website security and improving the quality of our services and content.
Legal Basis for Processing
We process personal data on one or more of the following bases: the consent you provide, the performance of a contract or pre-contractual steps, compliance with legal obligations, and the legitimate interests of EMICO that do not override your rights and freedoms.
Sharing and Disclosure of Information
EMICO does not sell your personal data. Information may be shared on a limited basis with OEM partners, trusted service providers, or competent authorities, to the extent necessary to deliver services or meet legal obligations, and always accompanied by adequate confidentiality commitments.
Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or deletion. However, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
Storage and Retention
Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal, tax, and administrative provisions. Once no longer needed, data will be securely deleted or anonymized.
Your Rights
In accordance with the Personal Data Protection Law, you have the right to:
- obtain access to and a copy of your personal data;
- correct or update inaccurate data;
- request deletion of data under certain conditions;
- withdraw consent and object to certain processing.
Requests may be submitted via the contact below and will be acted upon in accordance with applicable provisions.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate site functions and to understand page usage in aggregate. You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time in line with developments in our services or regulations. Any change takes effect once published on this page, with an updated revision date.
Contact Us
For questions or requests regarding this policy and your personal data, contact us at ems@emico.co.id or Jl. Kramat Raya No. 27 Unit E & F, Jakarta Pusat 10450.
Need Help
Have questions about your privacy?
Our team is ready to explain how EMICO manages and protects your data.